Evaluation of current policies and procedures in credit, collections and customer service; offering solutions and ideas to establish new practices.
Preparation and/or revision of policy manuals and procedures for credit and collections according to the Sarbanes-Oxley Act.
Creation or revision of current records for each credit customer account (government documents, commercial, banking and personal references, etc).
Handling of collection claims to owners of construction sites according to the Civil Code of PR, and to bonding companies.
Data research for legal cases on foreclosure, settlements and/or in delinquency.
B2B collections for delinquent, past due and doubtful accounts.
Custom in-house workshops in Sales, Customer Service and Credit & Collections for employees.
Manage collections for active accounts in portfolio, reconciliations, reports, bank deposits and related arrangements in any industry.